Primary360 offers convenient access to high-quality primary care that revolves around you—your lifestyle, your needs and your health. It starts with you selecting a primary care provider (PCP) and building an ongoing relationship with a dedicated Care Team that gets to know you as a person. From the annual checkup and ongoing wellness needs to managing chronic conditions and more complex challenges, eligible adults have access to trusted medical care and personalized support.

Eligible adults—ages 18 years and older—can use Primary360. Primary360 is ideal for those who don't currently have a primary care provider or who see their primary care provider less often than they should.

Our primary care providers (PCPs) are board-certified in family practice, internal medicine and related specialties, and have specific experience building relationships with patients in a primary care setting.

You will also have access to an experienced Care Team of registered nurses, medical assistants and Care Coordinators who provide additional support and coordinate your virtual and in-person care throughout your care journey.

In this first appointment, expect to spend time with your chosen primary care provider discussing your family and personal medical history, risk factors, medications and health challenges. Together, you and your primary care provider will define health goals and identify the tools needed to succeed. As a follow-up, relevant lab or diagnostic tests may be needed. Your Care Team can help schedule these services, and test results will be presented on your Teladoc Care Team Messages page. Your primary care provider will follow up to discuss results after testing is complete. After your visit, your primary care provider and Care Team will create a personalized care plan that will always be accessible through your Teladoc Health account.

We’ll mail you a Welcome Kit with a blood pressure monitor—yours to keep—at no cost to you. This will allow you to easily record your blood pressure so your chosen primary care provider can review the readings. Your primary care provider will also review the information provided on your health assessment when you scheduled the visit.

During your visit, your primary care provider will do basic health checks and talk with you about your medical history. You will also be able to review your blood pressure reading and discuss any images or previous lab work and test results that you uploaded before your visit. After your visit, your care team will create a personalized plan for lab orders and prescriptions, along with clear next steps on how to reach your health goals. Your care plan will always be accessible through your Teladoc Health account. If you need to get care in person, your primary care provider and care team will refer you, as well as answer any questions you have.

With Primary360, Care Team members are ready to help you every step of the way. At the core of your care is your visit with your doctor, but your Care Team is here to help you check your vitals, coordinate lab and imaging orders, assist with referrals to specialists and answer questions. They're like the staff in a doctor's office, but offer personalized support when and where it's most convenient for you.

Yes. Our primary care providers (PCPs) can start new medications when necessary and appropriate and can prescribe refills for maintenance medications for an entire year. We do not prescribe opioids, narcotics and other DEA-controlled substances.

Your primary care provider can order lab work, imaging studies, referrals, vaccinations and even devices that allow remote monitoring. Your Care Team will help you connect to an in-network lab or specialist, and your primary care provider will follow up to discuss results after testing or imaging is complete.

If you are sick and in need of care right away, you can request a General Medical visit through Teladoc Health to talk to a doctor 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.