Top Insights From Health System Leaders on Scaling Virtual Nursing

Experiencing early success, health system leaders shared the lessons they learned after scaling their virtual nursing programs that enabled impressive results, such as reduced nursing turnover, improved efficiency and increased patient satisfaction. Read the five key takeaways these health system leaders shared during a panel at the Teladoc Health Forum 2024 conference.

1. Communicate early and often: One of the most critically important steps in piloting or expanding a virtual nursing program is to communicate with all stakeholders involved, especially bedside staff. By engaging them early in the process, you can address concerns and incorporate their feedback. This not only helps in designing a program that meets their needs, but also ensures support, making implementation and scaling more effective and increasing adoption.

2. Embrace change management: Change is challenging, but today’s nursing environment demands it. It is critical to gain buy-in to the idea that this isn’t just implementing new technology—it is transforming healthcare delivery. “Open your workforce’s minds to the art of what’s possible and where connected care may apply,” said moderator Kathleen McGrow, DNP, MS, RN, PMP, FHIMSS, FAAN, Global Chief Nursing Information Officer at Microsoft. A well-managed change process can lead to a more cohesive team.

3. Consider a pilot program: Many virtual nursing implementations start with pilot programs, as this enables leaders to refine their programs and incorporate early feedback before scaling more broadly. These smaller-scale implementations can demonstrate the value of virtual nursing to gain leadership support. Pilot programs provide concrete evidence of the impact, making it easier to justify and expand the program across your organization.

4. Foster collaboration and teamwork: Virtual nursing thrives on collaboration. Encourage regular check-ins and integrated communication approaches to enhance teamwork. By fostering a collaborative environment, you ensure that all users are on the same page, leading to comprehensive and coordinated care for patients and clinicians feeling supported by their team whether virtual or at the bedside.