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INTEGRATED CARE ANALYSIS

Discovering the power of partnership with Blue Cross Blue Shield of Michigan

  Key takeaways

Teladoc Health analyzed the impact of virtual solutions on Blue Cross Blue Shield of Michigan members. The findings highlight three critical drivers of success:


  • Virtual solutions expand access – Digital health services improve patients' ability to receive timely care.
  • Integrated care boosts engagement – Coordinated healthcare solutions lead to increased patient involvement.
  • Participation enhances outcomes – Greater patient engagement correlates with improved clinical results.

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Key finding 1: Virtual solutions improve access to care

Key finding 2: Integrated care increases engagement

Key finding 3: Participation yields enhanced clinical outcomes

Building a tailored GLP-1 strategy

The power of ongoing partnership

Three key findings from a Teladoc Health analysis of Blue Cross® Blue Shield® of Michigan's virtual care journey

Since 2019, Teladoc Health has supported Blue Cross Blue Shield of Michigan with virtual care offerings that enable integrated healthcare for its populations and health plan coverages.

Teladoc Health first helped Blue Cross Blue Shield of Michigan deliver on its mission of building stronger healthier communities by providing support for members living with diabetes. A positive member experience, improved clinical outcomes and reduced healthcare costs led Blue Cross Blue Shield of Michigan to provide more than 2.7 million members access to programs with support and resources to live a healthier life.

Timeline

KEY FINDING 1

Virtual solutions improve access to care

To reduce health disparities across Blue Cross Blue Shield of Michigan's widely distributed populations, improving access to care was critical. Lack of public transportation and limited access to providers, especially primary care providers (PCP), led to increasing demand for virtual care.

Addressing PCP shortages with virtual care

Counties with significant primary care professional shortage

Percent of eligible Blue Cross Blue Shield of Michigan members who have access to Teladoc Health services by 3-digit ZIP code

Results1

Impact of access: Initial results from implementing Primary3601

Virtual care has reduced barriers for members, particularly those in rural and underserved areas, by addressing geographic and socioeconomic disparities

36%

had not seen a PCP in the last two years

27%

would have foregone treatment otherwise

66%

of members would have sought care elsewhere if 24/7 Care was not available*

~95%

of members were satisfied with Primary360 care

KEY FINDING 2

Integrated care increases engagement

As Blue Cross Blue Shield of Michigan expanded its virtual offerings, its members began utilizing programs more frequently to address a broader range of healthcare needs.

Results

+41% in utilization

among members enrolled in multiple programs

+34% higher engagement

among members enrolled in multiple Chronic Condition Management programs, as compared to those enrolled in a single program1

66K members

have completed two or more telehealth visits since January 1, 20241

"

I’ve used the diabetes, hypertension, and weight management programs. The service guided me through understanding my diabetes—what to eat, what to avoid, and how to balance medications with lifestyle changes. Teladoc Health helped tailor advice to my situation and even worked with my primary care physician to find the best approach."

Jose L., Blue Cross Blue Shield of Michigan member using Teladoc Health

KEY FINDING 3

Participation yields enhanced clinical outcomes

From blood glucose checks to tracking physical activity to engaging with digital coaching, members can participate in Chronic Condition Management programs in a way that works for them. Regardless of the way they engage, Teladoc Health can deliver condition-specific interventions to influence positive behavior changes. Leveraging billions of data insights, Al-powered Health Nudges™ help members meet their health goals and lower costs. In fact, 71% of members responded to these health nudges and checked their blood glucose more frequently, and 69% of blood glucose checks fell into the normal range after the nudges.1 Members with uncontrolled A1c experienced a 1.1% reduction in the first three months in the program that was maintained over time.1

"

During my medical training, each individual typically had a single condition like diabetes or hypertension. Today, we understand that these conditions can overlap, and unless we can evolve to address all of them, we won't achieve the desired outcomes."

Dr. Michael Kobernick, Medical Director of Clinical Account Management, Blue Cross Blue Shield of Michigan

Results

48%

increase in members whose A1c is in the controlled range of <=7% after six months (48% baseline at program enrollment—71% after 6+months of program participation)1

59%

of members engaged in the program for 6+ months have achieved remission-level A1c levels1

504

Chronic condition diagnoses among members who enrolled in Primary360 (initial result)

Building a tailored GLP-1 strategy

Across the healthcare industry, the rise in prescribing of GLP-1 medications without corresponding lifestyle modifications has led to increased costs and unsustained outcomes. In collaboration with Teladoc Health, Blue Cross Blue Shield of Michigan developed a comprehensive GLP-1 strategy to ensure the right members receive medication at the right time with the right level of support. Powered by this multilayered approach, this strategy offers individualized support for members while aligning with Blue Cross Blue Shield of Michigan's strategic goals.

Weight Management Support

Coaching, nutrition and GLP-1 specific education

A two-tiered qualification process must be completed for members to be eligible for GLP-1 prescriptions

Tier 1

Body mass index data that meets FDA requirements.

Tier 2

6-month enrollment (must also meet engagement requirements) in a lifestyle management program (Diabetes Management, Hypertension Management, Weight Management, Chronic Condition Management Plus)

Benefits of this strategy


Blue Cross Blue Shield of Michigan connects GLP-1 medications with members when medically necessary


Teladoc Health supports development of healthier lifestyle habits and appropriate use of prescription therapy


Ensures more sustainable results

Woman streching

The power of ongoing partnership

Teladoc Health and Blue Cross Blue Shield of Michigan share a commitment to innovative solutions that can support highly diverse and distributed populations by breaking down barriers to care. Expanding virtual care can help health plans like Blue Cross Blue Shield of Michigan deliver convenient, accessible care and better health outcomes.

"

Our members love having one place where they can access all their virtual healthcare tools. The overall member experience of having that single digital front door has been essential to driving engagement and achieving improved health outcomes. Partnering with Teladoc Health to offer a consolidated suite of virtual care offerings was a no-brainer."

Chelsea Moore, Product Suite Manager, Blue Cross Blue Shield of Michigan

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Take a deeper dive with these resources

1 Teladoc Health, Blue Cross Blue Shield of Michigan Exploration; (Data Covering: February 14, 2019 - June 30, 2024).

The testimonials, opinions and statements reflect one client's experience with Teladoc Health. Results and experiences may vary from client to client.
The testimonials are voluntarily provided and are not paid.

* Standalone and plus solutions, which include the individual anchor program plus Weight Management and Mental Health Digital.
** Diabetes Management Plus, Hypertension Management Plus, Prediabetes Management Plus, Weight Management.

Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association.
Teladoc Health is an independent company that provides Virtual Care Solutions for Blue Cross Blue Shield of Michigan and Blue Care Network.

About Teladoc Health: Teladoc Health is empowering all people everywhere to live healthier lives by transforming the healthcare experience. Recognized as the world leader in whole-person virtual care, Teladoc Health leverages clinical expertise, advanced technology and actionable data insights to meet the evolving needs of consumers and healthcare professionals.