Livongo and myStrength are now Teladoc Health
Sign in to Livongo or myStrength to move your account and start enjoying the new experience.
The support you depend on. Now in a new place.
Teladoc Health helps you manage all your health needs in one place. With whole-person care solutions supported by board-certified care providers, we’ve led the virtual care industry for more than 20 years. Continue to manage your health with the experts at Teladoc Health supporting you every step of the way.
What does this mean for you?
Nothing to lose. Move your account, and all your program information will transfer automatically.
Everything to gain. Continue enjoying better health management with Teladoc Health.
Connect your account in minutes
Sign in to your Livongo or myStrength account to move to the Teladoc Health experience.
1
Sign in to your Livongo or myStrength account like you normally would.
2
You’ll see a screen explaining that Livongo or myStrength is moving to Teladoc Health. Select “Next.”
3
If you don’t have a Teladoc Health account, create one. If you do, simply sign in to connect your account.
All of your favorite Livongo and myStrength features—just in a new place
Continue your journey to a healthier future with these Teladoc Health tools.
Expert coaches who care
Find a partner in health to work alongside you in reaching your goals.
Simple food tracking
Take the guesswork out of healthy eating with food tracking and insights.
Connected devices
Sync your app with your health device to keep your numbers in one easy-to-find place.
Easier progress tracking
Share reports, set goals and create an action plan right in the app.
Still have questions?
Teladoc Health is the world’s leading virtual care provider. Our goal is to make access to healthcare easier for people everywhere. From primary care to chronic condition and mental health management, we aim to make access to quality care and support available for all of life’s needs.
You will receive an email from Livongo, myStrength or Teladoc Health with instructions when it is time to move your account.
Your existing coverage and program options will not change. You will be able to access the same Livongo and myStrength programs through Teladoc Health.
Yes, your information will be transferred. Please take a moment to review and update your account settings. You can find your account settings in the top-right corner of the website or through the account button at the bottom of the app. If you have questions or concerns, contact us at [email protected] or 800-945-4355.
Sign in to your account on the Teladoc Health website or app. Select “Go to programs” from the Condition Management tile on your home page. Or, select “Condition Management” from the “Programs” option in the menu bar. You’ll be able to view all of your logged data. If you have questions or concerns, contact us at [email protected] or 800-945-4355.
The Teladoc Health app and website have a new look and feel, but your personalized programs and preferences will still be available. Take a moment to review your account to update your address, phone number and settings. To update your account, look in the top-right corner of the website and the buttons at the bottom of the app to access your settings.
If you already have a Teladoc Health account, you can use your existing password. If you don’t already have a Teladoc Health account, you must create a new one.
If you forget your Teladoc Health password, click the “forgot password” link below the sign-in area and follow the directions to reset your password.
If you forget your myStrength password, click the “forgot password” link below the sign-in area and follow the directions to reset your password.
If you forget your Livongo password, click the “forgot password” link below the sign-in area and follow the directions to reset your password.
If you are eligible for coverage from multiple sources, we’ll let you know. A pop-up message on your home screen will guide you to billing and coverage. You can also get to billing and coverage from your account menu. Once there, select “Add coverage” at the top of the screen or at the bottom of the coverage section. Confirm you want to add the additional coverage. You may have the same program options offered by more than one of your coverage sources. If so, you’ll be asked to choose which coverage to display on your home screen. After saving your selection, a success message will appear to let you know the coverage has been added. You can switch your coverage anytime using the “Switch coverage” link at the top of your home screen.
We’re excited to introduce you to the Teladoc Health app! While the Livongo and myStrength apps will no longer be available once your account moves, the Teladoc Health app offers the most up-to-date features and more. Download the Teladoc Health app to continue using your same programs and devices.
To access your chronic condition programs, log in to your account on the Teladoc Health website or app. Then, choose “Condition Management” and “Go to programs.” To access myStrength, choose “Mental Health” and “Go to program,” and then choose “Explore your program.” If you have questions or concerns, contact us at [email protected] or 800-945-4355.
The Teladoc Health app and website have a new look and feel, but your personalized programs and preferences will remain the same. Our program helps manage diabetes by providing tools and support to track your blood sugar levels, medication and lifestyle habits. Our programs offer personalized coaching and resources to help you stay on track with your diabetes management.
No, you will not lose your weight data with the migration. All of your data will be securely transferred. If you notice any missing data, please contact us at [email protected] or 800-945-4355.
If you can’t access your account after the migration, try resetting your password using the “Forgot Password” link on the sign-in page. If you still have trouble, contact us at [email protected] or 800-945-4355.
