Primary Care
Primary Care is part of our Primary360 virtual care offering designed to help you manage your overall health—body and mind. You start by scheduling a visit with the primary care provider of your choice. Your primary care provider will partner with you over time to gain a complete understanding of your health. You’ll also work with a dedicated Care Team of registered nurses and care coordinators who get to know you as a person, not just another patient. Your primary care provider and Care Team will treat any current needs, connect you to other care virtually or in person, and build a Care Plan to help you reach your health goals.
Eligible adults ages 18 years and older can use Primary Care. Primary Care is ideal for those who don’t currently have a primary care provider, want to try a new primary care provider, or can’t get in to visit their in-person primary care provider as often as they’d like.
Prior to your visit, your chosen primary care provider will review the information provided through the Primary Care assessment. During the visit, your primary care provider will do basic health checks and talk with you about your medical history. You will also be able to review and discuss any images or previous lab work and test results that you uploaded before your visit. After your visit, your Care Team will create a personalized plan for lab orders and prescriptions along with clear next steps on how to reach your health goals. Your Care Plan will always be accessible through your Teladoc Health account. If you need to get care in person, your care provider and Care Team will refer you and coordinate your visit.
Your Primary Care provider can order lab work, imaging studies, referrals and vaccinations. If needed, your Care Team will assist in connecting you to an in-network lab or facility of your choice. Results will be reviewed with you by your provider, incorporated into your Care Plan and uploaded to your Teladoc Health account.
Yes. Our Primary Care providers can start new medications and order refills. Your Primary Care provider will work with you to decide which medications are clinically necessary and appropriate. Some common types of medication prescribed include those for management of high blood pressure, diabetes and cholesterol. Primary Care providers may prescribe maintenance medications for up to one full year. In a case where you are requesting a refill that has not been prescribed by our care providers before, please upload a picture of the prescription bottle or medication needing a refill to ensure the correct medication and dosing are issued.
If you are sick and in need of care right away, you can request a General Medical visit to talk to a provider 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.
Teladoc Health Primary Care providers can prescribe GLP-1 medications to established members for weight loss when clinically appropriate and permitted by state regulations. Our approach to weight loss can include nutritional advice, behavioral therapy, a complete medical assessment and medications. We encourage you to discuss your weight loss goals with your Teladoc Health Primary Care provider to see if a GLP-1 medication is right for you. Costs for GLP-1 medications are dependent on your insurance coverage.