Virtual primary care that helps you stay on top of your health

Virtual primary care is ongoing, relationship-based care with a provider who helps you manage your health over time—all by phone or video.

• Choose a primary care provider who gets to know your health history and goals
• Get help with preventive care, chronic conditions and new concerns
• Receive a personalized care plan with next steps
• Access a dedicated care team for ongoing support
• Get referrals to in-person care when needed

We’re simplifying our language to make it clearer and easier to understand the primary care experience we offer.

• You may have previously seen “Primary360” (or “P360”) used to describe our primary care offering.
• While the name is changing, the experience remains the same—personalized care, trusted providers and support for both everyday and long-term health.

Virtual primary care is available to eligible adults and is a good fit for anyone looking for convenient, ongoing care.

• Available for adults 18 and older
• Ideal if you don’t currently have a primary care provider
• Helpful if you want more consistent or convenient access to care
• A good option if it’s hard to get in-person appointments

You’ll work with experienced, board-certified doctors and nurse practitioners trained to deliver high-quality care virtually.

• Providers specialize in family medicine, internal medicine and related fields
• Experienced in building long-term relationships with patients
• Supported by a dedicated care team (nurses, medical assistants, care coordinators)
• Focused on whole-person care—physical and mental health

Your first visit is focused on understanding your health and creating a plan that works for you.

• Meet by video (recommended) or phone
• Review your medical history, concerns and goals
• Discuss any lab results, images or documents you’ve uploaded
• Get a personalized care plan with clear next steps
• Follow-up support from your care team after the visit
• Receive a blood pressure monitor, at no cost to you

Virtual primary care is designed to give you meaningful care from home, with tools and support to make it easy.

• Meet with your provider by phone or video
• Receive a Welcome Kit with a blood pressure monitor (yours to keep)
• Share readings and updates directly with your care team
• Upload lab results, images or documents before your visit
• Access your care plan anytime through your account

Your provider and care team help coordinate in-person care when it’s needed, so you’re never on your own.

• Get referrals for labs, imaging, specialists or vaccinations
• Connected to in-network providers and facilities
• Care team helps coordinate appointments and next steps
• Results are reviewed with you and added to your care plan

Your care team supports you between visits, helping coordinate care and making it easier to stay on track.

• Includes nurses, medical assistants and care coordinators
• Helps with vitals tracking, lab orders and referrals
• Answers questions and provides guidance between visits
• Works alongside your primary care provider

Yes, your provider can prescribe medications and manage refills when appropriate.

• Prescribe medications for conditions like high blood pressure, diabetes and more
• Provide refills for ongoing medications
• May prescribe up to a full year for maintenance medications
• Clinical decisions are based on your needs and medical history

GLP-1 medications may be prescribed when clinically appropriate and allowed by state regulations.

• Available for established members
• Based on a full medical evaluation and your health goals
• May be part of a broader weight management approach
• Costs depend on your insurance coverage

Your provider can order tests and help coordinate everything you need to complete them.

• Lab work, imaging and screenings can be ordered during your visit
• Care team helps connect you to in-network labs or facilities
• Results are reviewed with you by your provider
• Included in your care plan and stored in your account

If you need immediate care for a non-emergency issue, you can connect with a provider 24/7.

• Use 24/7 Care for concerns like cold, flu or infections
• Available anytime, day or night
• Separate from your ongoing primary care relationship
• Best for urgent, one-time needs