Lower your risk of developing type 2 diabetes

Get a smart scale, a personalized action plan and expert coaching—all paid for by your employer or health plan.

Important notice on devices*

$0

cost to you

Sign up and receive

  • Dedicated expert coaching support
    Get advice on nutrition, meal planning and more from expert coaches on the phone or in the app.
  • Guidance on healthy habits
    The Teladoc Health app and web portal give you access to proven tools and structured lessons designed to educate, motivate and empower you to reduce your risk of type 2 diabetes.
  • Effortlessly connected smart scale
    Since weight management is important in reducing your risk of type 2 diabetes, this program includes a smart scale. This scale syncs with your account, allowing you to set goals, view weight trends and track your progress all in one place.
Diabetes prevention app screen and scale

What you need to know

Before getting started, here’s a quick rundown of things you should know.

  • You have to be eligible through your employer, health plan or healthcare provider. Want to see if you’re covered? Click here to find out.

    Note: If you're pregnant or your BMI is too low or you already have diabetes, you won’t qualify for this program.

  • Congrats! You took the first step toward a healthier you. Go ahead and download the Teladoc Health app and start exploring what the program has to offer. You’re ready to go!

  • Yes, it really is! Your employer, health plan or health provider covers the bill on your behalf—no surprise charges here.

Woman eating a salad

Reach your goals easier with the Teladoc Health app

  • View weight trends
  • Message a coach for advice
  • Share reports with your doctor
  • Snap a photo to log your food
  • Set goals and track progress
  • Get personalized eating tips
Condition management app screen

Still have questions?

  • Yes! It is completely at no cost to you. Your employer, health plan or health provider pays for the program on your behalf. Shipping is included too. You are not billed anything for joining and using Teladoc Health.

  • After you enroll, you should download and log in to the Teladoc Health app to start exploring your benefits. You will also get access to the Teladoc Health member website, TeladocHealth.com. Enter your blood sugar readings, connect your blood glucose meter easily with the app, schedule an appointment with a coach or log a meal. You're ready to go!

  • Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. Please see our Notice of Privacy Practices for more information on how Teladoc Health uses your health information.

  • You must be eligible through your employer, health plan or health provider. If you are pregnant or have a body mass index (BMI) that's too low, you do not qualify. In addition, if you have diabetes, you do not qualify for our Healthy Living and Diabetes Prevention Program. Chat with us or call us at 800-835-2362 if you have questions regarding your eligibility.

  • We do ask that you download the Teladoc Health app so you get the most out of Teladoc Health, including easy weight, activity and food tracking. You can download the Teladoc Health app here.

  • GLP-1 FAQs

    • Note: GLP-1 solutions may be available to members enrolled in a condition management program based on the benefit offering provided by your employer, health plan or care provider. For questions on your benefits offering, please contact your benefits administrator

      Teladoc Health care providers can prescribe GLP-1s for members enrolled in condition care through their condition management program when clinically appropriate.

      Our approach is to offer these medications in addition to providing guidance on lifestyle modifications. Members can expect support through nutritionists, expert coaching and other licensed professionals.

    • It depends on many factors:

      • You must be enrolled in our Diabetes Management, Hypertension Management, Weight Management or Diabetes Prevention programs. Your employer or plan sponsor must also have opted in to offer the condition care service.
      • If you clinically qualify, you’ll receive an invitation to enroll in condition care.
      • Once enrolled in condition care, your Teladoc Health care provider will assess whether a GLP-1 medication is right for you. Typically, these medications are available to members who meet additional clinical criteria. Members must also have already shown a strong attempt at lifestyle modifications and were unsuccessful.
    • You’ll meet with a Teladoc Health care provider for an initial visit. During this visit, the provider will review your medical history. They’ll also review your current and previous medications. If you meet certain criteria, the provider may suggest starting a weight loss medication. Together, you can decide if it’s right for you. Your provider will also educate you on how to use it, the expected impact, side effects and how to monitor it.

      After your provider submits the prescription, it may take several weeks to get it filled. You can expect some administrative follow-up to get the medication approved. You or your provider may need to submit more documentation, prior authorizations or appeal letters if the medication is denied. You’ll be informed if the medication is denied. And your provider may suggest a different one.

      You can also expect regular clinical follow-ups after the initial visit:

      • 8-12 weeks to check early response and predict final response to medications.
      • Every 2-4 weeks in the beginning and every 2-3 months thereafter for certain members and medications. The goal is to assess side effects, evaluate weight loss and adjust doses if necessary.
      • 6-12 months to evaluate weight maintenance, prevent weight gain and keep focus on diet and physical activity. For most weight-loss medications, doctors recommend ongoing use if the medication is helping you lose weight. If you stop taking a medication that’s working, you can expect to regain the weight.


      Your care provider may recommend additional clinical support. An expert coach will be available to support your weight loss journey. You may also meet with a Registered Dietitian for personalized nutritional guidance or a behavioral health specialist.

    • Out-of-pocket costs for these medications are quite high. Your insurance may or may not cover the cost of certain GLP-1s. If they don’t, there are patient assistance programs that may help with costs. However, many programs expire after some time.

Livongo is now part of Teladoc Health, and we are in a brand transition phase. You may receive Livongo-branded and Teladoc Health-branded products during this transition. Other than brand name, there is no difference between products.*