Scaling Connected Care: How Hospitals Can Enhance Patient Experience and Expand Market Presence

An investment in connected care enables patient and provider experiences that flow seamlessly across care environments and services, helping expand market footprint, deepen capabilities and keep health consumers engaged. Once established, connected care allows hospitals and health systems to grow and scale to meet even broader community needs.

Making the move from point solutions to scale

Most systems have invested in virtual solutions that likely met a focused need but further fragmented the care experience. As hospitals and health systems move forward, solutions need to be streamlined into a consumer-centric care delivery system. But before they scale, organizations should meet the key performance indicators of advanced virtual health maturity.

Is your organization ready for growth?

1. Assess current levels of organizational virtual maturity in governance, data and technology management, financial sustainability and clinical integration
2. Appoint centralized leadership to oversee virtual integration and protect the organization from further fragmentation
3. Ensure consistent deployment across the organization as you consolidate point solutions

Questions to ask:

1. What are your strategies to gain commercial market share?
2. Will you expand your footprint or add services within existing markets? How do you determine your organization’s readiness to scale new models?
3. Who else in your market is showing signs of readiness to scale their virtual health capabilities?
4. How does your culture approach transformation?
5. Is it a “fail fast and fail forward” or a “crawl, walk, run” model of technology implementation?
6. How does your organization define productive partnerships in virtual health?

Ready to learn more?

• Valley Health implemented a virtual nursing pilot program that, utilizing state-of-the-art technology, allowed virtual nurses to collaborate with bedside nurses, saving time and enhancing patient care.
• The Health Management Academy outlines four imperatives for leading health systems to grow their virtual health offerings.